Refund Policy

Refund Policy

NATTIE_COSMETICS

At NATTIE_COSMETICS, we are committed to providing quality beauty and skincare products that our customers can trust. If your shopping experience does not meet your expectations, we are here to assist you with a fair and straightforward return process.

Return Eligibility

Customers may request a return within 14 days of receiving their order. To qualify for a return, products must:

  • Be unused and in their original condition.

  • Remain sealed in their original packaging.

  • Include all accessories, labels, and promotional items received with the order.

  • Be accompanied by proof of purchase.

For health, safety, and hygiene reasons, certain products cannot be returned once opened or used.

Non-Returnable Products

The following items are generally not eligible for return:

  • Opened cosmetics or skincare products.

  • Personal care items that have been used or tested.

  • Gift cards and promotional items.

  • Clearance, discounted, or final-sale products.

  • Products damaged due to misuse or improper handling after delivery.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact our customer support team within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photos of the product and packaging.

  • A brief description of the issue.

Once reviewed, we will offer an appropriate solution, which may include a replacement, store credit, or refund.

Return Approval Process

Before sending any item back, customers must first request return authorization from NATTIE_COSMETICS. Returns sent without prior approval may not be accepted.

After approval, detailed return instructions will be provided via email.

Refund Processing

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout. Depending on your financial institution, processing times may vary and can take several business days to appear in your account.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is the result of an error on our part.

Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect.

Order Cancellations

Orders may be canceled before they enter processing. Once an order has been prepared for shipment or dispatched, cancellation requests can no longer be guaranteed.

Policy Updates

NATTIE_COSMETICS reserves the right to modify this Return & Refund Policy at any time to reflect changes in business practices, legal requirements, or customer service improvements. Updated policies will be posted on this page.

Need Assistance?

Our customer support team is always happy to help with questions regarding returns, refunds, or exchanges.

NATTIE_COSMETICS Customer Support
Email: [ambroseeddie97@gmail.com]
Website: [https://nattiecosmetics.com/]

Thank you for choosing NATTIE_COSMETICS. We appreciate your trust and strive to make every purchase a positive experience.